Is the home I see on the Internet the one I get?
Yes, unlike other companies in the area, we rent the specific property you see in
full detail on our website. We believe that this is the only way you will be happy with your accommodation. However, should
a situation arise were there is an issue within the home that is not safe for a guest, such as the AC unit breaks down during
our summer heat when temperatures exceed the 100 degree mark, we will provide you with a home that is comparable to the home
you are renting or one of greater value. You, as our customer, are our first priority and we will always strive to provide
you with a great guest experience!!
Is this a time share offer?
We are not in anyway affiliated with time share. The homes and condos are owned by individual
investors and we manage them on their behalf. You are not in any way required to sit through a presentation. However, if you
are interested in this great investment opportunity, we would be happy to sit down with you, and discuss it further.
Is Southern Select Villas licensed by the state of Florida?
Yes, we are licensed by the State of Florida (DBPR) as well as Osceola, Polk, Lake & Orange counties as a lodging
provider. All of our homes carry the required licensing as well.
What is required
to make a reservation?
When you find the vacation villa of your choice you can either send
us an email through our contact us page with the information on the villas you desire or speak to one of our Reservationists at our toll free number 1-877-301-3564.
When making your reservation all we require is a $500.00 non-refundable deposit, which is applied to your rental cost. The
remaining balance is processed 30-days prior to check-in and is non-refundable at that point.
Do you offer group rates and planning?
Yes we do,
please indicate the type of group and how many people you will need to accommodate when calling. We specialize in "snow
bird" bookings, large groups, including family reunions!
When is check-in & check-out time?
Your home will
be available for Check-in at 4:00 p.m. An early check-in can be coordinated for an additional fee. If the property has a check-out
the day of your arrival we will not be able to coordinate an early check-in.
Check out time is 10:00 a.m. A vacation
home requires more time to clean than a hotel room, so please help us prepare for our next guest by being on time.
What are your office hours?
Our office hours are from 9:00 am to 5:00 p.m. Monday
thru Friday. Our office is closed on Saturday and Sunday, however you are able to check in from our lock boxes located on
your desired villa. When you receive your confirmation information there will be key instructions included for the lock box. In
any event our 24 hour answering service is always available to assit you in case of emergencies.
Do you offer Travel Insurance?
Yes, at an additional charge of 7% of your
total.
For travel insurance coverage information, please contact CSA Travel Protection at 1-800-450-0462 or when calling
from abroad please call 1-407-671-6164, reference policy #SouthernSelectVillas.
What is
your Change/Cancellation Policy?
If you change your reservation there is a $40.00 fee for any
change. No changes can be made within 31-days of your arrival date.
The $500 deposit is Non-refundable. A cancellation
within 30-days of your arrival will result in a loss of all monies. All cancellations must be confirmed in writing.
What will we be responsible for when we check out?
Lock the villa and leave the key in the lockbox....it's that simple. Our inspector and cleaning staff will arrive to the
villa about 10:00 AM to initiate the clean.
How will I
receive my confirmation and arrival instructions from Southern Select Villas?
All
confirmation and arrival instructions will be sent via email and or fax, unless email is unavailable. To make certain
you receive these emails, please adjust your spam filter to add the domain southernselectvillas.com to your list of accepted email addresses. You will receive a reservation confirmation email within 24-48 hours of
making your reservation. Expect a second email with final confirmation and arrival instructions after your final payment has
been applied to the reservation, thirty days from arrival. If you have not received these emails and you have adjusted your
spam filters, please contact our billing department at 1-877-301-3564 or 863-420-1488.
How
many people are allowed to stay in each home?
By state law, occupancy may not exceed what
is posted for each home. Maximum occupancy includes infants and children.
The following outlines the maximum occupancy
for each home, unless otherwise posted:
3 bedroom sleeps maximum of 6 4 bedroom sleeps maximum of 8
5 bedroom sleeps maximum of 10 6 bedroom sleeps maximum of 12
Are
the pools heated?
Southern Select Villas offer Pool Heat with any reservation at an additional
charge.
Do
you allow pets?
Although we at Southern Select Villas are
all pet lovers, we cannot allow pets in any of the villas.
Is there air conditioning and
heat?
Yes, all of our homes and condos have central air and heat.
Is there a fully equipped kitchen in the property?
Yes, every home has a full kitchen including cooking and eating utensils, refrigerator,
oven, microwave, coffee maker, toaster and dishwasher.
Is there a telephone at
the property?
Yes, there is a telephone at every Southern Select Villas property. Some properties
have service that allows free calls to US, CA & Puerto Rico. The telephone number to the property is posted in each home.
Are linens and towels provided?
Yes, there are linens
and towels provided in each unit.
Are the properties cleaned daily?
No, the property is cleaned before your arrival and after your departure. All of our homes/condos are a self-contained
unit. You can request Mid-stay clean at an additional charge. For additional information, please call our office.
Are there cleaning supplies?
We do not leave any chemicals
in the home but there is a washing machine, dryer, mop, broom, dustpan, dishwasher, iron and ironing board in the property.
There are starter paper products in the home. There is a grocery store with in 1 mile of all of our properties.
Are the properties Non-Smoking?
Yes, all of our properties are Non-Smoking. Smoking is permitted in designated exterior smoking areas ONLY.
