Privacy Policy
We are serious about protecting the privacy of our users. This Privacy
Policy describes how we use and protect your personal data. It applies
to SouthernSelectVillas.com and its related mobile application (which
we have collectively called the “website” in this policy).The website
is operated by Sun Villa Holdings, Inc (“Southern Select Villas” or
the “Company,” “we,” or “us”).The terms “users” or “you” as used in
this Privacy Policy, refer to renters who use the website to look for
vacation rentals to rent, Owners who use the website and list their
vacation rentals for rent, and general users who visit the website.
Information we collect about you will be used in the manner explained
in this Privacy Policy. The website may contain links to third
parties' sites. We're not responsible for the privacy practices or the
content of those sites. Therefore, please read carefully any privacy
policies on those sites before either agreeing to their terms or using
those sites. Unless we explain otherwise in this policy, the words and
phrases used in this Privacy Policy have the same meaning as in the
Terms of Service for the website (the “Terms”).
By providing information to us when subscribing, contacting us or
otherwise using the website, you expressly agree to this Privacy
Policy. This Privacy Policy applies from the date last updated as
noted at the top of this page. We may occasionally amend this Privacy
Policy to reflect regulatory requirements, advances in technology,
website updates and changes in our information collection and
disclosure practices. Any new policy will automatically be effective
when it is published on the website. Your continued use of the website
after we make changes is deemed to be acceptance of those changes, so
you should therefore return here regularly to view our most up to date
Privacy Policy. You should also print a copy for your records.
Who Processes Your Personal Data and Where
Your personal data (also referred to as personal information) - that
is, data that identifies you, or from which you are identifiable -
will be collected, processed, stored and used by us, and passed to and
processed by Southern Select Villas and other data processors acting
under our instructions. By using our website, you acknowledge and
agree that you may be transferring your personal data outside of the
country in which you have contributed it (“your country”), and that
you consent to any transfer of information outside of your country.
These countries may not have similar data protection laws to those
that apply in your country. However, if we transfer your personal data
outside of your country in this way, we will take steps to try to
ensure that your privacy rights are protected in compliance with
applicable data protection law, this Privacy Policy, and the terms of
our Safe Harbor self-certification.
SSL (Secure Sockets Layer)
We use SSL (Secure Socket Layer) on our website in order to maintain
end to end encrypted communication across the web. Our usage of SSL technology ensures that all data transmitted remains
secure. cPanel, Inc. Certification Authority / COMODO RSA
Certification Authority.
Guest Reviews
We publish reviews from our past guests if agreed to do it in
accordance with our policies. The reviews are pulled dynamically from
our booking engine system and approved by our Guest Relations
Managerial team.
Your Rights
If you are a European resident, you have the right to access the
personal information we hold about you and to ask that your personal
information is corrected, updated, or deleted. If you would like to
exercise this right, please contact
support@southernselectvillas.com or in writing at Southern Select Villas, 52 Riley Road, #342,
Celebration, FL 34747
Additionally, if you are a European resident we note that we are
processing your information in order to fulfill contracts we might
have with you (for example if you make a booking/request through the
Site), or otherwise to pursue our legitimate business interests listed
above. Please note that your information will be transferred outside
of Europe, including Canada and the United States. We are a United
States based corporation.
The Information We Gather
At various times you may give your personal data to us. For example,
in order to process a request or inquiry from you, we may need to know
all or some of the following: your full name, address, telephone
number, e-mail address, your current location, and a method of
payment. You may also give personal data to us at other times, such as
when registering on the website or booking a vacation rental on
Southern Select Villas website. We may also gather information from
cookies or web beacons. You can find out more about how they operate
in the relevant section of this policy below. We also collect IP
addresses, mobile device identifier details, your location, navigation
and click-stream data, the time of accessing the website, vacation
rentals you viewed, what you searched for, the duration of your visit,
and other details of your activity on the website. If you ask us to
connect with other sites (for example if you ask us to connect with
your Facebook account) we may get information that way too. For
further details on how we collect personal data, see below. We obtain
data from you either by you inputting your personal details, by the
automatic collection of information about you as you use the website,
when we speak to you, or from third parties. Third party information
may include credit information which we use to prevent and detect
fraud, information from your mobile provider if you are accessing the
website over a mobile device or information from a third party such as
a social media or travel opinions site where you have asked us to
share your data with them.
How We Use Your Personal Data
Our primary purpose in collecting your personal data is to provide you
with the Services you request and those which we believe will optimize
your use of the website. You agree that we may use your personal data
for the following purposes:
- For the Services or to support your request;
-
To contact you from time to time with user or Service updates;
- To send other messages that help us provide our Services;
-
To assist people, you have done business with. For example if you
are an Owner and a Renter who has booked or inquired with you needs
your details we may pass them on; if you are a Renter and an Owner
you have booked with needs to contact you we may give them your
details;
-
To customize, measure, report on and improve our services, content
and advertising;
-
To promote Services related to the website and/or our affiliates;
-
To compare information for accuracy, and verify it with third
parties;
-
To prevent, investigate or prosecute activity we think may be
potentially illegal, unlawful, or harmful; and
-
To enforce our Privacy Policy and/or our Terms or any other purpose
referenced herein or therein.
We collate statistics about website traffic, sales and other
commercial information which we pass onto third parties to assist us
in improving the Services we provide to you. We also use demographic
information to tailor the website and we share that information with
third parties so that they can build up a better picture of our
customer base and general consumer trends. If you are a Member, we may
also contact you about your account and your use of our Services.
How We May Disclose Your Personal Data
We may disclose your personal data to enforce our policies, or where
we are permitted to do so by applicable law, such as in response to a
request by a law enforcement or governmental authority, or in
connection with actual or proposed litigation, or to protect our
property, people and other rights or interests.
We may also share your personal data with:
-
One of our partners if you've requested their services or if you’ve
requested to be provided with information by them;
- Another User if you have done business with them;
- A third-party performing service on our behalf;
- Affiliated companies;
-
Other companies or business entities, for example if we are thinking
of a sale, merger, or other strategic transaction with or sale to
that company or business entity;
-
Other companies we work with to feature all or part of our Southern
Select Villas Listings or otherwise provide promotional or other
services related to our or business. This might include featuring
your Listings and photographs on other websites; or
-
Any third party you have asked us to share your personal data with –
such as Facebook, if you have asked us to connect with your Facebook
account.
You may have accessed our website through a hyperlink from the site of
one of our partners. If so, you consent to your personal details and
purchase information, including behavioral patterns, being shared with
that trading partner in accordance with our contractual relationship
with them.
In the event that Southern Select Villas is sold, or some of its
assets transferred to a third party, your personal information may
also be transferred. Potential purchasers and their advisors may have
access to data as part of the sale process. Similarly, your personal
information may be passed on to a successor in interest in the
unlikely event of a liquidation, bankruptcy, or administration. Our
customer database could be sold separately from the rest of the
business, in whole or in a number of parts. It could be that the
purchaser's business is different from ours, too.
Advertising Disclosure
We are a participant in the Amazon Services LLC Associates Program, an
affiliate advertising program designed to provide a means for us to
earn fees by linking to Amazon.com and affiliated websites.
Newsletters
If you sign up as a Member on the website, you may receive our
newsletter, which is an integral part of the Services we provide.
Renters will be given the option to receive our Renter newsletter when
they register with us. We may offer different newsletters from time to
time intended to enhance the Services we offer. Users may cancel their
subscription to these newsletters at any time, although it may take a
short while for the changes in your preferences to become effective.
Surveys
We also use surveys to collect information about our users. From time
to time, we request users' input in order to evaluate potential
features and services. The decision to answer a survey is completely
yours. We use information gathered from surveys to improve our
services.
Games
From time to time we may run games on the website. These games may
allow for connectivity with other users or third parties. If that is
the case, you consent to your personal data being transferred
accordingly.
Telephone Calls; Text and SMS Messages
As well as collecting data online and from correspondence we may also
speak with you face to face (for example at an Owner’s meeting) or by
telephone. We frequently record telephone conversations. Those
recordings are also governed by this Privacy Policy and we keep this
data in the same way that we keep other data. Recordings of calls may
also be transferred between locations or processed worldwide.
By providing your mobile phone number, you consent to receive text
messages or SMS push messages from us which may be sent by an
automatic telephone dialing system. Text or SMS push messages may
contain information about a reservation, the Services, special offers,
and/or services that may be of interest to you. You understand that
message and data rates may apply. You can respond STOP to cancel
marketing text or SMS push messages.
Inquiries
Renters may send inquires to Southern Select Villas via clickable
links on the website. If you choose to send an inquiry through these
links, your personal information, including your email address and any
other information you supply, will be visible to Southern Select
Villas. Additionally, those messages may be hosted on, be processed by
or transmitted through our servers. If you call Southern Select
Villas, you may be asked to leave a return telephone number. Do not
share information in the email or phone call that you are not prepared
to allow Southern Select Villas to have, including but not limited to,
credit card and bank account information. Inquires can be sent to the
individual member of Southern Select Villas and to our system. The
resulting inquiry is available for review by the member to whom it was
initially addressed and to our customer service people. Who may share
past inquiry information, or information related to past stays
including your contact details with members. We may from time to time,
use third party email servers to send and track receipt of inquiry
emails, and analyze the patter of inquiry usage reported by these
third-party tracking systems.
How Do We Protect Your Personal Information Once We Have It?
We take reasonable technical and organizational measures to guard
against unauthorized or unlawful processing of your personal data and
against accidental loss or destruction of, or damage to, your personal
data. While no system is completely secure, we believe the measures
implemented by the website reduce our vulnerability to security
problems to a level appropriate to the type of data involved. We have
security measures in place to protect our user database and access to
this database is restricted internally. However, it remains your
responsibility:
-
To protect against unauthorized access to your website account;
-
To ensure no-one else uses the website while your machine is logged
on to the website (including by logging on to your machine through a
mobile, Wi-Fi or shared access connection you are using);
- To log off or exit from the website when not using it;
-
Where relevant, to keep your password or other access information
secret. Your password and log-in details are personal to you and
should not be given to anyone else or used to provide shared access
for example over a network; and
-
To maintain good internet security. For example, if your email
account or Facebook account is compromised this could allow access
to your account with us if you have given us those details and/or
permitted access through those accounts. If your email account is
compromised it could be used to ask us to reset a password and gain
access to your account with us. You should keep all of your account
details secure. If you think that any of your accounts have been
compromised you should change your account credentials with us, and
in particular make sure any compromised account does not allow
access to your account with us. You should also tell us as soon as
you can, so that we can try to help you keep your account secure and
if necessary, warn anyone else who could be affected.
If you have asked us to share data with third party websites, however
(such as Facebook), their servers may not be secure. Credit card
information is generally stored by our credit card processing partners
and we ask them to keep that data secure. We also use third parties to
help us optimize our website flow, content and advertising (see
below). Note that, despite the measures taken by us and the third
parties we engage, the internet is not secure. As a result, others may
nevertheless unlawfully intercept or access private transmissions or
data.
What Are Cookies, Web Beacons and Clear GIFs and Why Do We Use Them?
A "cookie" is a small file placed on your hard drive by some of our
web pages. We, or third parties we do business with, may use cookies
to help us analyze our web page flow, customize our Services, content
and advertising, measure promotional effectiveness and promote trust
and safety. Cookies are commonly used at most major transactional
websites in much the same way we use them here at our website. You may
delete and block all cookies from this website, but parts of the
website will not work.
Even if you are only browsing the website certain information
(including computer and connection information, browser type and
version, operating system and platform details, and the time of
accessing the website) is automatically collected about you. This
information will be collected every time you access the website and it
will be used for the purposes outlined in this Privacy Policy.
You can reduce the information cookies collect from your device. An
easy way of doing this is often to change the settings in your
browser. If you do that you should know that (a) your use of the
website may be adversely affected (and possibly entirely prevented),
(b) your experience of this website and other sites that use cookies
to enhance or personalize your experience may be adversely affected,
and (c) you may not be presented with advertising that reflects the
way that you use our website and other sites. You find out how to make
these changes to your browser at
www.allaboutcookies.org/manage-cookies/. Unless you have adjusted your
browser setting so that it will refuse cookies, our system will send
cookies as soon as you visit our website. By using the website, you
consent to this, unless you change your browser settings. We gather
and share information concerning the use of the website by users with
one or more third-party tracking companies for the purpose of
reporting statistics. To do this, some of the pages you visit on our
website use electronic images placed in the web page code, called
pixel tags (also called "clear GIFs" or "web beacons") that can serve
many of the same purposes as cookies.
Web beacons may be used to track the traffic patterns of users from
one page to another in order to maximize web traffic flow. Our
third-party advertising service providers may also use web beacons to
recognize you when you visit the website and to help determine how you
found the website. If you would like more information about this and
to know your choices about not having this information used by these
companies,
click here.
Phishing or False emails
If you receive an unsolicited email that appears to be from us or one
of our Members that requests personal information (such as your credit
card, login, or password), or that asks you to verify or confirm your
account or other personal information by clicking on a link, that
email was likely to have been sent by someone trying to unlawfully
obtain your information, sometimes referred to as a "phisher" or
"spoofer." We do not ask for this type of information in an email. Do
not provide the information or click on the link. Please contact us at
support@southernselectvillas.com if you get an email like this.
Job applicants, current and former employees
If you use the website to apply to work with us, we will use the
information you supply to process your application and to monitor
recruitment statistics. Where we want to disclose information to a
third party, for example where we want to take up a reference, will
not do so without informing you beforehand unless the disclosure is
required by law. Personal information about unsuccessful candidates
will be held for twelve (12) months after the recruitment exercise has
been completed, it will then be destroyed or deleted. We retain
de-personalized statistical information about applicants to help
inform our recruitment activities, but individuals should not be
identifiable from that data. Southern Select Villas is based in the US
and employee and recruitment data is held there. Once a person has taken up employment with us, we will compile a file
relating to their employment. At that stage we will give you more
details about how we store employee details.
How do I correct or update my information?
You can see personal information processed by us. The best way of
seeing this if you are an Owner is to log on to your account by using
the ‘Owner Login’ tab at the top of the screen. You can see your basic
details and correct or update them there at any time to suit you. We
also want to give you the opportunity to identify any inaccuracies in
any other information we hold about you. Where possible, if we're told
about the inaccuracy of any personal information, we will make
appropriate corrections. You can ask to see, update or amend any
information we hold on you by contacting us.
How do I opt-out of receiving marketing communications from you?
We will contact you from time to time for marketing purposes. Unless
you have opted out, this could include contacting you by phone or
email.
You may opt-out of receiving marketing communications from us
by the following means:
- Contact us at info@southernselectvillas.com
-
Follow the instructions included in each communication or
newsletter; or
-
Mail a request to Southern Select Villas at 52 Riley Road, #342,
Celebration, FL 34747
Please remember that if you change your preferences it may take a
short time for those preferences to become effective.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Service
that are California residents to request certain information regarding
our disclosure of personal information to third parties for their
direct marketing purposes. To make such a request, please send an
email to
support@southernselectvillas.com, or write us at: Southern Select Villas, 52 Riley Road, #342,
Celebration, FL 34747
Children’s Issues
We will not knowingly collect any information from individuals under
the age of 13. If you are under the minimum age required for use of
the Services, do not use or provide any information on the Services or
on or through any of its features, register on the Services, make any
purchases through the Services, use any of the interactive or public
comment features of the Services or provide any information about
yourself to us, including your name, address, telephone number, email
address, or any screen name or user name you may use. Should we
determine that you do not meet the age requirements for using our
Services, your registration will be terminated immediately. If we
learn we have collected or received personal information from a user
under the required minimum age, we will delete that information.
How long will we keep your personal data?
We will retain your personal data only as long as is necessary for the
purposes to which you consent under the Terms and this Privacy Policy,
or as is required by applicable law, and then we will delete it.
How do I contact you?
If you have any questions about this Privacy Policy, the practices of
this website, or your dealings with this website, we encourage you to
contact us at
info@southernselectvillas.com